01. Our commitment
We take every complaint seriously and see it as an opportunity to improve. We aim to handle complaints fairly, promptly and confidentially.
02. How to complain
Contact us by email at support@idea-meds.shop or in writing to 103 Dacia Boulevard, Sector 2, 020054 Bucharest, Romania. Please include your name, contact details, a description of the issue and any relevant references or documents.
03. What happens next
- We acknowledge your complaint within 2 business days.
- A member of our team reviews it and may contact you for more information.
- We send you a full response within 14 days. If we need more time, we will tell you why and when to expect an answer.
04. If you are not satisfied
If you are not happy with our response, you can ask for your complaint to be reviewed by a senior member of our team. You may also have the right to refer the matter to a consumer protection body or regulator in your country.
Contact us
Questions about this document? Email support@idea-meds.shop or write to 103 Dacia Boulevard, Sector 2, 020054 Bucharest, Romania.