01. Our approach
We want every customer to be satisfied. This policy explains when you can return or exchange goods and how refunds work. It does not affect any statutory rights you have under the law of your country.
02. Items that cannot be returned
For safety and hygiene reasons, goods that have been opened, used, or whose seal or packaging has been broken cannot be returned unless they are faulty or not as described. Temperature-sensitive goods also cannot be returned once delivered.
03. Faulty, damaged or incorrect items
If you receive an item that is faulty, damaged in transit or different from what was confirmed, contact us within 14 days of delivery at support@idea-meds.shop, with your order reference, a description of the problem and photos. We will offer an exchange for the same item or a full refund.
04. Change of mind
Where the law gives you a right to cancel (for example, the 14-day withdrawal period for distance contracts in the EU), you may return unopened goods in their original packaging within 14 days of delivery. Return shipping costs are your responsibility unless the item is faulty or incorrect.
05. How to return an item
- Email support@idea-meds.shop with your order reference and the reason for the return.
- Wait for our confirmation and return instructions. Do not send goods back without them.
- Pack the items securely and send them to the address we provide.
06. Refunds
Once a return is received and checked, we will confirm the outcome by email. Approved refunds are issued to the original payment method within 14 days. Your bank or payment provider may need additional time to process the refund.
07. Exchanges
Exchanges are available for the same item where the original was faulty, damaged or incorrect, subject to availability. If a replacement is not available, we will issue a refund.
Contact us
Questions about this document? Email support@idea-meds.shop or write to 103 Dacia Boulevard, Sector 2, 020054 Bucharest, Romania.